Privacy Policy
Last updated: January 1, 2025
At Colden, your privacy is not an afterthought — it is a commitment. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data. By using our website or engaging our services, you agree to the practices described in this policy.
1. WHO WE ARE
Colden is a branding and strategy agency based in Lagos, Nigeria, serving clients globally. We are responsible for the personal data we collect through our website, inquiry forms, and client engagements. For privacy-related questions, contact us at privacy@colden.co.
HOW WE USE YOUR INFORMATION
We use the information you provide to respond to your inquiry or project request in a timely and relevant way; to send project-related updates, proposals, invoices, and communications; to send occasional newsletters, brand insights, or updates from our journal (you can opt out at any time); and to improve our services based on how clients engage with our work.
We do not use your information to make automated decisions about you, and we do not engage in profiling for marketing purposes.
WHEN WE SHARE YOUR INFORMATION
Colden may share your information with trusted third-party service providers who assist us in operating our business — such as email delivery platforms, project management tools, and cloud storage providers. These providers are carefully selected, operate under strict confidentiality obligations, and are only given access to the data they need to perform their specific function.
We may also disclose your information if required to do so by law, court order, or regulatory authority. In all other cases, your data stays with Colden.
COOKIES & ANALYTICS
Our website uses cookies to understand how visitors interact with our content and to improve the overall experience. We use analytics tools to collect aggregated, anonymised data about website traffic and usage patterns. This data does not identify you personally.
You can control cookie preferences through your browser settings. Disabling cookies may affect some aspects of website functionality but will not prevent you from accessing our content or contacting us.
DATA RETENTION
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. For active client relationships, we retain project and communication records for up to 3 years after project completion. Inquiry data from contacts who did not become clients is typically deleted after 12 months.
If you request deletion of your data, we will action this promptly unless we are legally required to retain certain records.
DATA SECURITY
We take the security of your personal data seriously. Colden uses industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure storage practices.
While no digital system is entirely immune to risk, we take every reasonable precaution to keep your data safe. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
